Hotel Colombo

From the warm welcome at check in to the impecable service throughout our stay, i truly felt like I was among friends. This is now the second time we chosen your establishment and each visit has felt an indelible mark on my heart. This year i celebrate my birthday at your hotel, and it was an unforgettable occasion the small gestures like the birthday 🎂 cake that awaited me in my room mada me feel truly epecial, thanks❤️ all the Staff and special miss Marlene, Rosemary, Fernando, and Pedro Marques for your professionalism.

Great price / quality ratio. Read some of the comments and really cannot find anything bad about the hotel. The rooms are big and very nice, the bed comfortable, everything very clean. The furniture is maybe a few years old, but that's no big issue, I mean there are a lot more important things. Highly recommend, pity we are only staying one night.

Stayed here off season in November 2022. Service no less than superb. The front desk were congenial and welcoming. The restaurant/bar service (during one of the best games Portugal played during the World Cup) was solely delivered by an excellent bartender. Moreover, not only were the drinks well prepared but he also prepared delicious and healthy food. Rooms very clean and the views terrific. We’d stay again in a heartbeat.

Whoever built the hotel was definitely thinking of a grand hotel with 1st class amenities and impressive design. Right now, it looks tired with many parts of it inaccessible to the customers. The parking lot is overgrown with the grass and people park their cars in front of the building instead. Still, it offers comfortable rooms, a swimming pool, adequate breakfast and a decent snack bar. I didn't spend much time inside as I was out exploring the islands only coming back for sleep. I liked it. It's a decent lodging option. I'd stay there again. Despite all the negative comments about the staff, everyone I spoke to was friendly and helpful.

We accidentally booked 3 nights instead of 2 but realized our mistake within 30 minutes of booking and contacted the hotel immediately. They however would do nothing for us. As other previous reviews, they stated they can do nothing as the booking is through a 3rd party yet the 3rd party site where I booked from clearly states before booking that only the hotel can make changes and that changes are up to them. It is the only booking I made through that 3rd party that had firm rules like that. Changes can be made to how they treat customers and how they have their bookings managed, they just choose not to make them and instead take money from customers rather than improving customer service. This hotel seems to be falling apart as is the customer service on multiple levels. Even the breakfast service lady was incredibly mean. Never paid so much to be treated so badly. Do not stay here. Definitely NOT a 4 or 5 star hotel. Great to see your response Hotel Colombo and glad you are willing to compensate. In that case please send me an e-transfer for the cost of my 3rd night stay and I will remove my post. In case anyone is wondering, of course they never compensated. Don’t stay here!!!

The hotel is located around 7 minutes drive from Vila do Porto. There are a lot of car park places so if you're going to rent a car, what is recommended on order to explore the island, you will have no problems in parking next to the hotel entrance. The rooms remember their old times ;) but they're convenient enough to enjoy your stay. Still, if you're an adventurer, most of the time you'll spend outside. There is a partnering gym next to the reception but it's extra paid. Not a big variety at breakfast. I stayed 2 nights and both mornings there was identical food selection. As I'm vegetarian the choice was even smaller, however I never left hungry :) The hotel in general could undergo a little refreshment. Staff is amazing, they really put an effort to make your stay enjoyable. Sara at the reception helped me a lot in planning my hikes and shared her favourite spots :) Thank you!